From my experience with therapists and healers, the majority of them are empathic, great with people, and have hearts of gold. Their primarily focus is on helping others, which supersedes their emphasis on money or focus on their business. And they are generally not particularly technologically proficient. (It’s almost like it’s a tradeoff – you can be good with people, or with robots, but not both?)
As a result they often neglect, or at least hate, three key areas that are still crucial to the long term success of their practice. One of the main benefits of Prodana is that it actually simplifies a lot of these points, removing their weight from you, the practitioner and allowing you to focus on helping others.
Remembering to send invoices to clients sucks. You need to remember who you met with, how many times you met, send an invoice, mark the hours as billed, then mark it as paid – or follow up if they don’t. Emotionally, it can also be difficult to bill when you know your client may not have much money and is struggling to afford it.
Prodana refocuses your efforts on simply making a note of the sessions you’ve completed. Once you do so, the system reaches out to the clients for feedback and an optional contribution – and then stays in touch with them for the future in case their fortunes improve or they’re inspired to give more later on.
Of course, a fully pay what you can private practice may not work for everyone, but to the degree that you integrate Prodana into your practice is the degree that you don’t need to worry about billing clients anymore.
2. Customer Lists
Maintaining a relationship with past customers is a crucial part of most businesses – it is a lot more economical to preserve existing customers than to find new ones. In the case of a therapist, you would benefit from keeping in touch with past clients for several reasons: they may need your assistance in the future, and you probably want them to keep you in mind when referring others. With Prodana, you also have an additional reason – your clients can come back years later and make a contribution to help you help others.
It can be easy to not keep proper records of your past clients, but Prodana has it built right into your system – you need to do it to get paid. Your only responsibility outside the actual session is adding a name, email and session date for your clients – the system does the task of following up with them, collecting reviews, and paying you. By building this simple accounting right into your workflow, you’ll soon find yourself with a substantial list of clients that you are automatically in touch with at regular intervals.
In mental health more than almost any other field, people come to you because of your reputation. This makes honest testimonials so necessary, and yet particularly difficult to collect in this field – it can feel awkward to ask for them directly, and often times the client may not want their identity exposed (which excludes platforms like Google or Facebook).
Prodana solicits ratings and testimonials for you after each session is completed, and displays them anonymously to protect the identity of your clients. Over time, your credibility as a competent facilitator of personal growth will grow, attracting even more clients to you.
As you can see, Prodana was built as a closed loop to take the names and emails you provide and transform them into ongoing relationships with people you have impacted, and who will help you impact others. You can now focus on your passion of helping more people, and let the rest get automated by the system.